You're exploring a demo account for Apex Plumbing, a fictional plumbing business. The data is sample data — everything else works exactly like the real thing.
Calls
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0491 570 006
Full bathroom renovation — wants the plumbing quoted for converting an old en suite to a modern bathroom. Happy to be called back on the number above.
Start Time
5 Sept, 3:37 pm
Duration
1:37
Outcome
Message Taken
Intent
Quote Request
Recordings
AI Conversation
Transcript
Transcript unavailable
Action Items
Caller in Claremont asked whether we plumb rainwater tanks to the house, wants it plumbed through to the laundry. Answered from the FAQs.
Blocked kitchen drain in Maylands, gurgling whenever the dishwasher runs — booked a visit on the call.
They were after an electrician — nothing further needed.
0491 570 137
Complete hot water failure — electric storage system, and two young kids in the house. Flagged urgent for a same-day callout.
Caller in Scarborough asked whether we service Scarborough, their usual plumber has retired. Answered from the FAQs.
0491 570 016
Burst pipe after hours — water already shut off at the mains. Flagged urgent and the on-call plumber notified.
They were after an electrician — nothing further needed.
0491 570 053
Wants to move their booking — something has come up with the kids. Details taken for the team to confirm a new time.
(08) 5550 3069
Dripping mixer tap in Scarborough, it will not shut off properly. Wants a time booked in — only free between the school runs.
0491 570 089
Shower mixer replacement in Fremantle — the handle spins without engaging. Wants a time booked in; available all day Monday.
0491 570 091
Existing booking needs moving — something has come up with the kids. Only free between the school runs; the team will confirm a new time.
Booked in a blocked kitchen drain in Osborne Park — water backing up into the sink.
(08) 5550 0129
Wants to know whether we handle renovation plumbing — the tiler starts in three weeks. Left details for a call back; available all day Monday.
They meant to ring the gas supplier — nothing further needed.
0491 570 125
Wants to know whether our plumbers are licensed and insured — comparing a few quotes and checking credentials. Left details for a call back; available all day Monday.
Asked whether we plumb rainwater tanks to the house — the tank is already on the slab. Answered on the call, nothing further needed.
0491 570 073
Blocked drain — laundry still backing up, and no call back since Tuesday. Escalated as a priority follow-up.
Booked in a leaking toilet in Leederville — the cistern runs constantly.
0491 570 104
Wants to know what a hot water system replacement runs to — no hot water since Sunday. Left details for a call back; back from work after 4.
0491 570 156
Wants to know whether we service Cottesloe — got the number from a neighbour. Left details for a call back; happy to leave a key with the neighbour.
Asked what our hours are and whether we cover weekends — asking about the after-hours line. Answered on the call, nothing further needed.
0491 570 110
Overflowing septic tank and a burst pipe in the bathroom. Escalated to urgent rather than a standard booking because sewage is involved.
0491 570 150
Dripping mixer tap in Mount Lawley — a constant drip in the kitchen. Wants a time booked in; only free between the school runs.
0491 570 130
Dripping mixer tap in Como — a constant drip in the kitchen. Wants a time booked in; prefers a call before 9am.